Coronavirus (COVID-19) Alert
With the ongoing pandemic, the New York City Office of Child Support Services (OCSS) encourages custodial and noncustodial parents to send an email to dcse.cseweb@dfa.state.ny.us to request a customer service phone appointment or for information about a child support case.
OCSS offices are open with limited staffing at this time.
Visit a child support worker at the Human Resources Administration (HRA) Office of Child Support Services (OCSS) Customer Service Walk-In Center for questions about child support obligations, payments, enforcement measures, and related issues. You do not need an appointment.
OCSS Customer Service Walk-In Center
151 West Broadway, 4th Floor (between Worth and Thomas Streets)
New York, NY
Business Hours: Mon - Fri, 8:00 AM - 7:00 PM (except holidays)
You can get help by phone with any questions about visiting the OCSS Customer Service Walk-In Center.
- Agency: Human Resources Administration
- Phone Number: (718) 557-1399
- Business Hours:
- Staff is available through the automated phone system during business hours, except on City holidays. Automated assistance is also available in Cantonese, Mandarin, Russian, and Spanish. Most languages are available through a staff person. If you get a fast busy signal or hear a message that the number is not in service, please call back later for assistance.
