You can report maintenance issues on New York City Housing Authority (NYCHA) property to the NYCHA Customer Contact Center (CCC) 24 hours a day, 7 days a week. You can request repairs for an apartment or report maintenance issues for public spaces on NYCHA property.

Residents of NYCHA properties under private management should report maintenance issues directly to the Management Company.

• Agency: New York City Housing Authority
• Division: Maintenance Hotline
• Phone Number: (718) 707-7771
• Business Hours:
• Staff is available at all times to handle emergencies and schedule routine maintenance repairs for Mon - Fri: 6:00 AM - midnight. Automated assistance is also available in Mandarin, Russian, and Spanish.

You can contact the NYCHA Customer Contact Center to get contact information for private management companies.