- Agency: Department of Transportation
- Division: Authorized Parking and Permits
- Phone Number: (718) 433-3100
- Business Hours:
Permit Not Received
If you have been approved for a Parking Permit for People with Disabilities but never received it, you can report the problem by mail.
You can download the form online or request a copy by mail.
Please mail the completed form to the Department of Transportation's Permits and Customer Service office.
Online
Download the Permit Never Received Form.
By Mail
If you have a P.O. Box or live outside New York City, please download the literature instead. Literature cannot currently be mailed to these addresses.
Call 311 to request a paper copy.
E-Permits Complaint
You can report a problem with using e-Permits, the Department of Transportation's online parking permit application.
- Agency: Department of Transportation
- Division: Authorized Parking and Permits
- Phone Number: (718) 433-3100
- Business Hours:
Deceased Permit Holders
Permits are no longer valid after the permit holder is deceased. If you are a family member of a deceased permit holder, please return the permit immediately to:
NYC Department of Transportation
Permits and Customer Service
30-30 Thomson Avenue
Long Island City, NY 11101-3045
Anyone found using a permit belonging to a deceased permit holder will be subject to fines.
If you have a P.O. Box or live outside New York City, please download the literature instead. Literature cannot currently be mailed to these addresses.
Call 311 to request a paper copy.
Out-of-State Permits and Meter Waivers
Disability parking permits from outside of New York State aren’t honored for on-street parking in New York City.
Metered parking waivers from municipalities other than NYC are also not honored.
Tickets and Tows
If you have a disability parking permit, were parked in an allowable spot for holders of parking permits for people with disabilities, and received a parking ticket, you can dispute the ticket. To learn more, go to the Parking Ticket or Camera Violation Dispute page.
If you have a disability permit and parked legally with your permit displayed, you may be able to get your towed vehicle back at no cost. To learn more, go to the Towed Vehicle Reclaim from NYPD page.