The 2021-2022 HEAP application season is open and is scheduled to run until April 29, 2022 or until the funding for Regular HEAP benefits run out, whichever happens first.

You can request a paper application by phone or download and print one from the Office of Temporary and Disability Assistance (OTDA) website.

Online

Download the HEAP application from the OTDA website.

By Phone

Paper applications and other application assistance is available.

You can submit your completed and signed HEAP application, along with copies of supporting documents:

By Mail

Mail your application to:

NYC DSS/HRA/HEAP
PO Box 1401
Church Street Station
New York, NY 10008

In Person

You can bring your application to a Job Center or Community Location.

Job Centers

All job centers are open Monday to Friday, from 9 AM to 5 PM (except City holidays).

Rider Job Center
300 Canal Place, 1st floor
Bronx, NY 10451

Crotona Job Center
1910 Monterey Avenue, 2nd floor
Bronx, NY 10457

Coney Island Job Center
3050 West 21st St, 1st floor
Brooklyn, NY 11224

Waverly Job Center
12 West 14th Street, 2nd floor 
Manhattan, NY10011

Queens Job Center
32-20 Northern Blvd, 2nd floor
Queens, NY 11101

Richmond Job Center
201 Bay Street, 1st floor
Staten Island, NY 10301

Community Locations

Boro Park Jewish Community Council
1310 46th Street 
Brooklyn, NY 11219
Drop off only
Mondays, Tuesdays, and Thursdays from 9 AM to 5 PM

Margert Community Council
325 Beach 37th Street
Queens, NY 11691
In-person assistance available with an HRA representative
Mondays from 9 AM to 5 PM

Assemblyman Ron Kim's Office
136-20 38th Ave, Suite 10A 
Queens, NY 11354
In-person assistance available with an HRA representative
Wednesdays and Thursdays from 9 AM to 5 PM

State Senator Leroy Comrie's Office
113-14 Farmer’s Blvd 
Queens, NY 11412
Drop off only
Tuesdays and Thursdays from 9 AM to 5 PM

The Regular Arrears Supplement (RAS) is a one-time benefit based on the actual amount of current utility arrears, up to a maximum of $10,000 per applicant household. Benefits are paid directly to the household’s gas and/or electric utility vendor(s).

If you are eligible, the RAS HEAP benefit can help you pay for gas and/or electricity utility arrears.

Eligibility

You may be eligible for a RAS HEAP benefit if you heat your home with natural gas or electricity, and/or your heating costs are included in your rent, but you are responsible for paying for your home’s electricity.

You must also meet the following requirements:

• Your income is at or below certain income guidelines or you receive Family Assistance, Safety Net Assistance, Supplemental Nutrition Assistance (SNAP) or Code A Supplemental Security Income,
• You received, or meet all the eligibility criteria to receive, a Regular HEAP benefit in the current program year,
• You pay a vendor directly for your gas and/or electricity usage, and
• Your current gas and/or electricity account(s) is/are in active collections, or otherwise facing disconnection or termination due to unpaid arrears.

How to Apply

The HEAP RAS application program is ending on March 15, 2022 or until the funding runs out, whichever happens first. 

RAS benefits are determined during the regular HEAP application process. Once you submit a HEAP application, HRA staff will assess for both regular HEAP and RAS by contacting you to conduct a phone interview. 

You must be eligible for HEAP to be eligible for RAS. If eligible, the RAS worksheet will be completed by HRA staff at the time of the interview.

Further Assistance

You can get more information and assistance with the RAS HEAP benefit, including income guidelines and the application process.

Online

Learn more about the Regular Arrears Supplement Benefit.

By Phone

If you have received an electric, gas, or heating disconnect notice, you may be eligible for emergency financial assistance.

Assistance is available year-round and is separate from the seasonal HEAP benefits.

Resources are also available for qualified households that have a low supply of heating fuel or a broken boiler or furnace.

You can get more information and assistance by phone.