Please only visit a Medicaid Office if your needs cannot be met online or by phone. Hours and locations may change.
Find a Medicaid office.
Get more information about COVID-19 and your HRA benefits.
New Applications
If you submit a new application for Medicaid, you're only required to submit copies of documents that prove your identity and immigration status. Don't submit original documents.
If you can't submit your documents due to the COVID-19 emergency, you should still submit your application. You will be given an opportunity to submit the documents later. No other documents are required right now.
During the COVID-19 emergency:
- Applications can be submitted by fax to (917) 639-0731
- Facilitated Enrollers can submit your Medicaid application to HRA on your behalf. Applications can be submitted by mail and fax. Facilitated Enrollers can communicate with you by email to obtain documents and information related to your Medicaid application. Get a list of available Facilitated Enrollers by borough.
Renewals
HRA and the New York State Department of Health continue to extend Medicaid cases that are eligible for renewal in the month of the renewal. You do not have to return your renewal form. Your Medicaid case will be extended automatically.
If your case is closed because you did not return the renewal during the COVID-19 emergency, your case will be reopened and your coverage will be restored.
Spend-Down Program
If you have a spend-down and can't submit your bills or payment due to direct impact by COVID-19, such as quarantine or hospitalization, please call the HRA Surplus Helpline at (929) 221-0835, and they may be able to authorize your Medicaid coverage for 6 months over the phone.
